Prime33 is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and what rights you hold over your data as a registered player on the prime33 platform.
Before reading the full policy, here is a plain-English summary of the six principles that guide how prime33 handles your personal information.
All personal data transmitted to and stored within the prime33 platform is protected by 256-bit SSL encryption and industry-standard security infrastructure. We conduct regular security audits to safeguard your information.
Prime33 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. Your information is used solely to operate, improve, and secure your gaming experience on our platform.
You have the right to access, correct, delete, and port your personal data. You may also object to certain types of processing or request that we restrict how we use your information. We honour all valid requests promptly.
We collect only the personal data that is strictly necessary for the purposes described in this Policy — account management, payment processing, identity verification, fraud prevention, and regulatory compliance.
This Policy clearly identifies every category of data we collect, every purpose for which it is processed, and every type of third party with whom it may be shared. There are no hidden data practices at prime33.
We do not retain your personal data indefinitely. Retention periods are defined for each data category, balancing our legal obligations with your privacy interests. Data no longer required is securely deleted or anonymised.
Prime33 ("the Company", "we", "us", "our") operates the online casino and sports betting platform available at https://prime33.cam ("the Platform"). We are committed to protecting the privacy and personal data of all individuals who access or use our services, including registered players, visitors to our website, and individuals who contact our support team.
This Privacy Policy ("Policy") describes in detail how prime33 collects, uses, stores, discloses, and otherwise processes personal data in connection with the operation of the Platform and the provision of gaming and related services to players primarily located in Malaysia and other permitted jurisdictions.
Important: By registering an account on the prime33 Platform, accessing our services, or otherwise providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy. This Policy forms an integral part of our Terms and Conditions. If you do not agree with any aspect of this Policy, please discontinue your use of the Platform.
We encourage all players to read this Policy carefully and to contact us at [email protected] if they have any questions about how their personal data is handled.
For the purposes of this Privacy Policy, the following definitions apply:
Prime33 is the Data Controller responsible for the personal data processed under this Privacy Policy. As Data Controller, we determine the purposes for which personal data is collected and the manner in which it is processed.
If you have any questions about this Policy or wish to exercise any of your data rights described in Section 12, you may contact our Data Protection team using the details provided in Section 16 of this Policy. We will respond to all data-related enquiries within a reasonable timeframe, and in any event within 30 calendar days of receipt of a valid request.
Prime33 collects personal data across several categories, depending on your interaction with the Platform. The categories of personal data we collect are set out in the table below.
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, MyKad / passport number, nationality | Account registration and KYC verification |
| Contact Data | Email address, mobile telephone number, residential address (including city — e.g., Kuala Lumpur, Penang, Johor Bahru) | Account registration and profile updates |
| Financial Data | Payment method identifiers (e-wallet account numbers, bank account details, cryptocurrency wallet addresses), transaction history | Deposits, withdrawals, and payment processing |
| KYC Documents | Scanned copies of government-issued identification, proof of address documents, source-of-funds documentation | Identity verification process |
| Gaming Data | Betting history, game session logs, win/loss records, bonus usage, wagering activity | During active use of gaming services |
| Technical Data | IP address, device type and model, operating system, browser type, session timestamps, geolocation data | Automatically upon accessing the Platform |
| Communications Data | Live chat transcripts, email correspondence, support ticket content, survey responses | When contacting customer support |
| Marketing Preferences | Communication opt-in/opt-out status, preferred language (English, Bahasa Melayu, Chinese), promotional response data | Account settings and marketing interactions |
We do not knowingly collect special categories of personal data (such as health data, racial or ethnic origin, religious beliefs, or political opinions) unless specifically required by applicable law or regulation for compliance purposes, and only with your explicit consent where required.
Prime33 collects personal data through the following means:
Data you provide directly when you: register an account on the Platform; complete the KYC identity verification process; make deposits or request withdrawals using payment methods such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, BTC, or USDT; contact our customer support team via live chat or email; participate in promotions, surveys, or loyalty programmes; or update your account profile settings.
Data collected automatically when you access or interact with the Platform, including through the use of cookies, web beacons, pixel tags, and server log files. This automated collection occurs regardless of whether you are logged into your account. For further details, please refer to Section 9 (Cookies & Tracking) of this Policy.
In certain circumstances, prime33 may receive personal data about you from third parties, including: identity verification service providers engaged to assist with KYC compliance; payment processors and financial institutions facilitating your transactions; fraud prevention and anti-money laundering screening services; and publicly available sources such as sanctions lists and politically exposed persons (PEP) databases, where required by law.
Prime33 processes your personal data for the following specific and legitimate purposes:
Prime33 processes your personal data on the basis of one or more of the following legal grounds:
Prime33 does not sell, rent, or trade your personal data. We may share your personal data with the following categories of third parties, strictly for the purposes described in Section 6 of this Policy:
Third-Party Processors: All third parties with whom we share personal data are required to implement appropriate technical and organisational security measures and to process personal data only in accordance with our documented instructions. We do not permit third-party processors to use your data for their own purposes.
The prime33 Platform uses cookies and similar tracking technologies to enhance your experience, maintain session integrity, and understand how the Platform is used. The principal categories of cookies we use are described below:
You may manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the Platform. By continuing to use the Platform after being informed of our cookie practices, you consent to our use of cookies in accordance with this Policy.
Prime33 retains personal data for the period necessary to fulfil the purposes described in this Policy and to meet our legal and regulatory obligations. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and Identity Data | Duration of account plus 5 years post-closure | Legal obligation / AML compliance |
| Financial Transaction Records | 7 years from date of transaction | Legal and regulatory obligation |
| KYC Documents | 5 years after account closure or last transaction | AML and regulatory compliance |
| Gaming Activity Logs | 3 years from date of activity | Legitimate interest / dispute resolution |
| Customer Support Records | 3 years from date of interaction | Legitimate interest / quality assurance |
| Marketing Preferences | Until consent is withdrawn or account is closed | Consent |
| Technical / Log Data | 12 months from collection | Legitimate interest / security |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that makes re-identification impossible. Where anonymisation is not practicable, data is securely destroyed using industry-standard methods.
Prime33 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes:
While prime33 takes all reasonable steps to protect your data, no security system is entirely infallible. You are encouraged to use a strong, unique password for your prime33 account and to enable two-factor authentication where available. Contact our support team immediately if you suspect your account has been compromised.
As a Data Subject, you hold the following rights in relation to your personal data held by prime33. You may exercise these rights by submitting a written request to our Data Protection team using the contact details in Section 16.
You have the right to request a copy of the personal data we hold about you and information about how it is processed. We will provide this within 30 days of a valid request.
You have the right to request correction of any personal data we hold that is inaccurate or incomplete. You may also update many details directly through your account settings.
In certain circumstances, you have the right to request deletion of your personal data. Note that this right is subject to our legal and regulatory retention obligations.
You may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is contested or a request for erasure is pending.
Where processing is based on your consent or a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.
You have the right to object to processing based on our legitimate interests, including direct marketing. Upon receipt of a valid objection to marketing, we will cease processing your data for that purpose immediately.
To exercise any of these rights, please contact us at [email protected]. We may need to verify your identity before processing your request. We will not charge a fee for handling valid requests, although we reserve the right to charge a reasonable administrative fee for requests that are manifestly unfounded, repetitive, or excessive.
The prime33 Platform is strictly an adult service. We do not knowingly collect personal data from individuals under the age of 21 years. If you are under 21 years of age, you are not permitted to register an account, access the Platform, or use any of our services under any circumstances.
If prime33 becomes aware that personal data has been collected from an individual under the age of 21 — whether through a false declaration of age at registration or any other means — we will immediately suspend the relevant account, initiate the deletion of all associated personal data, and take appropriate steps in accordance with our responsible gambling obligations and applicable legal requirements.
If you believe that a minor has registered an account on the Platform, please contact us immediately at [email protected]. We take the protection of minors extremely seriously and will act on all credible reports without delay.
In the course of operating the Platform and delivering our services, your personal data may be transferred to and processed in countries or territories outside of Malaysia. This may occur when we engage third-party service providers — such as cloud infrastructure providers, KYC verification platforms, or payment processors — that are located in other jurisdictions.
Where personal data is transferred internationally, prime33 takes all reasonable steps to ensure that such transfers are carried out in accordance with applicable data protection requirements and that appropriate safeguards are in place to protect your data, including the use of contractual protections such as standard data protection clauses with recipient organisations.
By registering an account and using the prime33 Platform, you acknowledge and consent to the transfer of your personal data to countries outside Malaysia where necessary to provide our services, subject to the safeguards described in this Policy.
Prime33 reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or the services we offer. When material changes are made to this Policy, we will:
Your continued use of the Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, please cease using the Platform and contact our support team to discuss the closure of your account.
We recommend reviewing this Policy periodically to stay informed about how we protect your personal data. The current version is always available at https://prime33.cam/privacy-policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our Data Protection team through the following channels:
This Privacy Policy was last reviewed and updated on 1 January 2026. Please ensure you are reading the current version by visiting https://prime33.cam/privacy-policy.
Your personal data is protected by industry-leading security standards. Prime33 processes your information transparently, responsibly, and only for the purposes described in this Policy. Join hundreds of thousands of Malaysian players who trust us with their gaming experience.